FAQs

For our local customers, we ship using a local delivery service. For those who live further afield, we use a national service. We package our piers securely, then we wrap them in plastic to keep them clean. The usual transit time is one to five days, depending on location and carrier.

We are also more than happy to have you come to St. Germain, WI, to pick your pier up in person if you like. We’d be proud to show you around and let you see just how our pier is put together. We know you’ll be impressed.

Please reach out to us for vehicle & trailer requirements beforehand to make sure you'll be able to safely leave with your order.

Full pier systems can be ready for shipping, delivery, or pick up in two to three weeks depending on the time of the year. However delivery and shipping spots fill up quickly during April, May and June so call early to start your quote and save your date or to check on current lead times.

Each and every leg is cut to order. Once they are cut to length, you will have an adjustable range of whatever amount you wish to order. Typically we will add about 30" of leg-length to whatever the water depth is at a particular leg’s location. If the pier is twenty inches above the water, the tops of the legs will then extend 10″ above the deck, and you will have about 17″ of adjustability in the upward direction and even more in the downward direction. Most folks want their leg-tops to line up nice and neat, so they are happy to measure their water depths. Some are less concerned about that, and only provide the water depth at the end of the pier, letting us interpolate the intermediate lengths. Still others guestimate or prefer to cut their legs after installation. The downside of that is that it’s more work to cut the legs after installation than it is to measure the water depths. We leave the preference to the customer. The minimum height that can be achieved from the footpad to the top of the deck is about 21″.

The maximum leg length/water depth that can be achieved is 16'. For water depths over about 4.5' you may want to add deep-water bracing to the last section for extra stability.

The questions we ask include:

• What kind of shoreline do you have? (determines how you start your pier)
• How large is your lake? (determines your need for auger poles)
• How soft or hard is your bottom? (determines footpad size)
• How deep is your water? (determines your need for Deep Water Braces)
• Do you prefer vinyl decking or cedar wood decking?
• If vinyl, which color do you prefer?
• When would you like your pier?
• What kind of accessories would you like?
• Would you like white leg caps or black?
• Do you like your coffee black or with cream?

Sure thing. Many of our intrepid customers purchase just the frames and build their own deck panels using our plans and locally available materials. This can save you money in two ways. You’re not paying for us to assemble them, and you’re not paying for their shipment. Our frames-only prices are included in our pricelist.

When you attempt to place an order on PierofDNort.com with a credit card, you authorize our credit card processor to reach out to your issuing bank to place a pre-authorization hold on the funds equal to the attempted or placed order. Pier of D'Nort is the name that will show on your account statement.

If you attempt to place an order more than once, and the authorization is declined due to billing address, or any other reason, a pre-authorization will be held on your card for each attempt you make. Please confirm that your Bill To address is an exact match to the address associated with your account to avoid any duplicate pending authorizations.

Once your order ships, you will be sent tracking information via email and the payment will be processed. Funds are not deducted from your account until after all the items on your order ship. This matching charge to the pre-authorization will remove the hold. The amount of time the pre-authorized funds are held is based on your banking institution’s pre-determined timeframe.

Motis Brands has no control over how your financial institution handles pending authorizations. If you have questions regarding how long it will take for a hold to drop off, please reach out to your issuing bank or credit card company. If your order has a backorder or unexpected delay, the pending authorization may fall off before the order has shipped. Please note, the charge will not happen until shipment notification is received. Please make sure funds are available at that point, or the order may not ship.