Warranty Policy
What Our Warranty Covers
Pier of D'Nort (PDN) warrants that the items sold hereunder are free from substantive defects in workmanship and materials for fifteen (15) years, except cedar deck panels, for which the warranty will be for five (5) years.
Some third-party products have a limited manufacturers’ warranty. PDN’s liability under third-party warranties is limited to replacement of the purchased item(s) or repair of the defects, or refund of the purchase price at PDN’s sole option.
Transportation and shipping charges for items replaced due to warranty issues will be paid for by PDN. Aluminum frames and other large items may be repaired locally and said repair will be paid for by PDN.
PDN shall have the right to determine abuse to the purchased item/s, or normal weathering to deck panels and charge the Buyer accordingly.
The warranty stated in this Purchase Agreement is the only warranty applicable to the purchased item(s). No other warranty, including but not limited to, merchantability or fitness for a particular purpose, exists with respect to the purchased item(s).
How to Make a Claim
Buyer must make any claims to Pier of d’Nort Corp., (PO Box 186) 6035 Hwy 70 East, St. Germain, WI 54558 on or before fifteen (15) years, five (5) years in the case of cedar deck panels from the date of acceptance of the purchased item(s) by the Buyer.
The vinyl decking material may have an extended warranty period.
Azek Decking requires claims be made directly to https://www.timbertech.com/about-warranties/file-a-claim-azek.
Endeck Decking requires claims be made directly to endeck@easternmetal.com.
PDN will provide assistance for third-party claims.
What Voids Our Warranty
Warranty may be VOID for damages or loss caused by leaving piers in freezing water. Modifications to the purchased item(s), unless made by PDN, may void this warranty at PDN’s sole option.
About Warranty Transfers
This warranty is not transferable to another person unless a new buyer uses the purchased item(s) in the same location as was last used for a period of at least one season. Pier of D'Nort has the right to waive any warranty transfers at their discretion.
The exclusion of warranty coverage for certain successors does not imply in any way the exclusion of successors’ rights, responsibilities, and benefits.